State Farm® Insurance Agent Paul Donnelly
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
B J
April 16, 2025
5
out of
5
rating by B J
"This company is so lucky to have a such wonderful people representing itself. The absolutely incomparable- Erika!!! She is so professional and yet personable. Kind, time efficient, and transparent. I truly hope somebody commends her for her absolutely superb customer service. Satisfactory beyond comparison to anyone else I have ever been insured through. Always gets back with me and answers my questions swiftly. I haven’t been able to find better rates anywhere, nor a more genuine and awesome person to be insured through- highly recommend!! Thank you, Erika!"
We responded:
"Hey, B J! Your thoughtful words about Erika really mean a lot. She works hard to make sure every interaction is clear, timely, and genuine, and it’s great to see that shine through in your experience. We’re lucky to have her on our team, and we’ll absolutely make sure she sees this. It’s also great to hear that you’ve been happy with your coverage and the rates we’ve been able to provide. Consistent service and real connection are what we aim for every day. We appreciate you choosing us and recommending Erika so highly. Thanks again for taking the time to share your experience—we’re honored to have you with us!"
Mike Ford
April 14, 2025
5
out of
5
rating by Mike Ford
"Erika was amazing! I came to her last minute and in a time crunch, and she delivered! Very pleasant! Anyone would be lucky to have her as an agent!"
We responded:
"Thank you, Mike! I'm delighted to hear about your positive experience with Erika. She truly goes above and beyond, especially in those last-minute situations. We're grateful to have her on our team, and it's wonderful to know you felt well taken care of. If you need any further assistance, don't hesitate to reach out!"
Animal Rescue
April 4, 2025
5
out of
5
rating by Animal Rescue
"Erika is top notch, was a very good experience, and I picked this agency over other companies in large part due to having had a quotation through Erika. Let’s hope that if there’s a claim, State Farm will be as good as the front line folks at the agency."
We responded:
"Thank you for sharing your experience! I'm happy to hear that Erika made such a positive impact and that you chose us for your insurance needs. Rest assured, we're here to support you with any claims or questions you might have. Feel free to reach out anytime!"
Patti G
March 26, 2025
5
out of
5
rating by Patti G
"I’m new at figuring out the whole insurance thing as my husband always handled that and he recently passed away. I called and asked for a female agent and was transferred to Erika. I can’t imagine anyone being more kind, patient and above and beyond in helping me ! Erika was more like a personal friend who had only my best interests at heart. I’m so grateful for her honest opinions and suggestions. 5 stars for sure and more!!! Thank you so much Erika."
We responded:
"Thank you, Patti, for sharing your experience! I'm truly happy to hear that Erika was able to assist you with such kindness and patience during this challenging time. It's wonderful to know she made you feel supported and prioritized your needs. If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help!"
Kristen Hooks
March 25, 2025
5
out of
5
rating by Kristen Hooks
"Erika made this by far the quickest most painless process bundling my bike and car insurance. Couldn't recommend her more. 10/10"
We responded:
"Thank you, Kristen! I'm so happy Erika was able to make the process of bundling your insurance quick and easy. Your recommendation means a lot to us. If you have any more questions or need further assistance, feel free to reach out anytime!"
Nicole Abbott
February 13, 2025
5
out of
5
rating by Nicole Abbott
"Erika was amazing and a big help"
We responded:
"Thank you, Nicole! I'm happy to hear that Erika was such a big help. We're grateful to have her as part of our team. If you need any further assistance, feel free to reach out!"
Caiden Clouse
January 4, 2025
5
out of
5
rating by Caiden Clouse
"Awesome customer service very easy to get started and helped on deals for a 20 year old"
We responded:
"Thank you, Caiden! I'm happy to know you found our customer service awesome and the process easy. It's great to hear we could assist with deals tailored for you. If you have any more questions or need further assistance, feel free to reach out!"
Carrie Robar
December 30, 2024
5
out of
5
rating by Carrie Robar
"Paul and his team are the best, unmatched in customer service! I would very much recommend this agency!"
We responded:
"Thank you, Carrie! I'm happy to know you find our customer service unmatched. Your recommendation means a lot to us."
Liam Manneback
September 26, 2024
5
out of
5
rating by Liam Manneback
"Erica is amazing! Her and Paul both went above and beyond to help me get exactly the coverage I needed"
We responded:
"Liam, thank you for your wonderful review! I'm glad to hear that Erica and our office could help you find the perfect coverage. We always strive to go above and beyond for our clients. If you have any further questions or need assistance in the future, don't hesitate to reach out. - Paul Donnelly - State Farm Insurance Agent, White Lake, MI"
Advanced Home Repair & Installation LLC
September 4, 2024
5
out of
5
rating by Advanced Home Repair & Installation LLC
"I just wanted to take the time and leave a review for Erika ,she was great to work with,excellent customer service and helped me save money on my auto insurance!! After a rough day its nice to see there are still people out there who care in this world and provide great customer service thank you again"
We responded:
"Erika will be happy to know that her excellent customer service made a difference for you. We're glad she could help you save money on your auto insurance. Your kind words mean a lot to us. If you need any further assistance, please don't hesitate to reach out. - Paul Donnelly - State Farm Insurance Agent, White Lake, MI"
Kenneth Early
August 29, 2024
5
out of
5
rating by Kenneth Early
"I switched a little over 1 year ago due to the great rates and friendly customer service. I have been talking with Erika since the switch and her kindness and knowledge about how different coverages work is outstanding. I am very happy with my choice to switch and enjoy working with Erika."
We responded:
"Kenneth, thank you for sharing your experience! I'm glad you found our rates competitive and our customer service friendly. Erika is indeed a valuable member of our team, and it's wonderful to know her kindness and knowledge have made a positive impact on your experience. We're happy you chose to switch and look forward to continuing to assist you with your insurance needs. - Paul Donnelly - State Farm Insurance Agent, White Lake, MI"
Shane Kaye
August 7, 2024
5
out of
5
rating by Shane Kaye
"Erika from the white lake office was super kind and very helpful! And true to her word!! I would recommend everyone to go through her and Jake from state farm"
We responded:
"Hey Shane! Thanks for the awesome review! We're glad Erika was able to help you out and that you had a positive experience with her and Jake from State Farm. If you need anything else, feel free to reach out! - Paul Donnelly - State Farm Insurance Agent, White Lake, MI"
Laura Vigiletti
July 15, 2024
5
out of
5
rating by Laura Vigiletti
"I talked with Erica, helped me with my renters insurance and full coverage for my vehicle. All from the phone. She made it effortlessly for me. Did I mention she lowered my car insurance $600 a year!!! My renters insurance went down 45% a month!! Thank you, Erica!!! Kindly, Laura"
We responded:
"Thank you for sharing your positive experience, Laura! I'm delighted to hear that Erica was able to assist you with your renters insurance and vehicle coverage, saving you money in the process. We're grateful for your kind words and look forward to helping you with any insurance needs. - Paul Donnelly, State Farm Insurance Agent, White Lake, MI"
LaDon Ford
June 13, 2024
5
out of
5
rating by LaDon Ford
"Had an excellent experience with Erika, she was very knowledgeable, helpful and personable. She made this transition a breeze!! 10/10 experience!"
We responded:
"LaDon, It is great to hear that Erika provided you with a supreme experience! We are happy she made your transition a breeze with her knowledge and personable assistance. We're grateful for your positive feedback and look forward to assisting you further! Thank you! - Paul Donnelly - State Farm Insurance Agent, White Lake, MI"
Paul Stawski
June 11, 2024
5
out of
5
rating by Paul Stawski
"Outstanding customer service! Erika was knowledgeable and patient, and answered all my questions. Highly recommend!!"
We responded:
"Thank you, Paul, for your enthusiastic recommendation! I'm pleased to hear that Erika provided knowledgeable and patient service, answering all your questions. We're grateful for your positive feedback and look forward to assisting you further with your insurance needs! - Paul Donnelly - State Farm Insurance Agent, White Lake, MI"
Brandon Larson
June 11, 2024
5
out of
5
rating by Brandon Larson
"Erika was great to speak with and very helpful with the assistance. May I recommended Paul, never lose her. She's been great with connecting. Had fun with her. Good energy."
We responded:
"Brandon, I'm glad to hear that Erika provided you with great assistance and a fun experience! I'm glad she was able to connect with you and provide helpful service. We appreciate your positive feedback and look forward to assisting you further. - Paul Donnelly - State Farm Insurance Agent, White Lake, MI"
Chelsea Oldenburg
June 3, 2024
5
out of
5
rating by Chelsea Oldenburg
"I’ve had nothing but positive experiences with this office, everyone is super friendly! Erika has helped me with my policy numerous times this year adding my sister and boyfriend to my policy & she has been absolutely AMAZING. Not only is she competent and efficient, but I felt that she truly cared about helping me. Not many people will take the time to go above and beyond to do that like she did! Thanks so much Erika you’ve really helped me and my family!!!"
We responded:
"Chelsea, we're thrilled to hear about your positive experiences with Erika! We're pleased that she went above and beyond to assist you and your family with adding members to your policy. Your satisfaction and trust mean the world to us. We're grateful for your kind words and look forward to assisting you further! - Paul Donnelly - State Farm Insurance Agent, White Lake, MI"
lynn kippe
April 22, 2024
5
out of
5
rating by lynn kippe
"Erika is great, I really appreciate everything she did for me. Outstanding!"
We responded:
"Thank you for the feedback Lynn! We agree with you - Erika is top notch! "
Nicholas Molina
April 21, 2024
1
out of
5
rating by Nicholas Molina
"If negative 5 stars were possible, I’d leave that. Horrible service, specifically Paul himself. There was a major issue and lack of communication on our policy which I had just switched everything over to and received a letter saying coverage was being terminated. Reached out to Paul SEVERAL times to receive one to receive one very scripted policy with zero personable interaction. Zero accountability when our issue, was 100% their fault and lack of disclosure which they never owned up to. When the issue was brought up to corporate no information, records, documentation, or anothing other than a satellite image of our property in the shade, was provided. That’s how the roof was determined in need to repair. A satellite image, with full shade from our tree. Zero course of action other than WE could pay for an inspection and file a dispute. This branch did absolutely nothing to assist or offer assistance. Horrible customer service. Paul is a disgrace to State Farm. Needless to say, I immediately removed all my policies, my wife’s, and her family’s. Will NEVER do business with State Farm again. Forgot to add. All of this would have been avoidable if one of his agents would’ve informed us the homeowners policy was contingent on and inspection. We were told, when we left the office. Exact words “cancel your existing policy tomorrow”."
We responded:
"Thank you for bringing your concerns to our attention. I apologize for the experience you had with our service. We take customer feedback seriously and we appreciate you taking the time to share your thoughts. Our agency does not make underwriting decisions. I apologize if our email exchange was unclear. We strive to provide excellent customer service, and it seems we missed the mark in your case. We will use your feedback to improve our processes and ensure a more personalized experience for our customers moving forward."
Shywanna Marsh
February 12, 2024
5
out of
5
rating by Shywanna Marsh
"Erika by far is the best insurance agent that I’ve ever worked with. She was very detailed in explanations and very knowledgeable. I’m so very glad to have met her."
We responded:
"Shywanna, thank you for taking the time out of your day to leave us a review! We love hearing about how Erika provided a wonderful insurance experience for you. Our office loves being your good neighbor!"
Jill Rosen
February 8, 2024
5
out of
5
rating by Jill Rosen
"Erika has been AMAZING explaining every detail for all our options in our best interest for homeowners and auto!!!! She has been extremely supportive when needed, and a complete joy to talk to! I will definitely refer anyone I know looking ( or not ) to call her 😊 Thank you Erika ! Thank you State Farm! I’d give more 🌟🌟🌟🌟🌟 Jill Rosen & Tom Murphy"
We responded:
"Thank you Jill & Tom! We are so glad to welcome you to Paul Donnelly State Farm! I look forward to meeting you both. And I will agree with you about Erika - she is something else!! Paul"
Robert Spitznas
January 11, 2024
5
out of
5
rating by Robert Spitznas
"Ive had Paul Donnelly State farm insurance for many, many years. They've always helped me get the best vehicle and rental insurance at a great low rate for many years. Especially Erika who has always been so helpful,kind and dedicated to helping me understand the best options for me and my insurance Couldnt ask for a better team. ❤️"
We responded:
"Thank you Robert! It's a pleasure having you as a loyal customer. Erika is one of the best in the business, we are lucky to have her on the team. We look forward to working with you and Happy New Year!! Paul"
Rachel Robert
January 9, 2024
5
out of
5
rating by Rachel Robert
"Erika was absolutely wonderful to work with! She made everything easy to understand and the process was seamless! Thank you Erika!!"
We responded:
"Rachel, thank you for your kind comments! It means a lot to our team. We appreciate your trust in us to take care of your insurance policies. Erika cares a lot about our customers."
Lorri
November 4, 2023
5
out of
5
rating by Lorri
"Andrew is fantastic!! He's always there for us!"
We responded:
"Lorri, thank you for the five-stars for Andrew! We are grateful to have the pleasure of working with you and look forward to continuing to serve your insurance needs!"
Lynnette Dunn
September 28, 2023
5
out of
5
rating by Lynnette Dunn
"Been with state farm a long time my agent retired and now I have Paul the switch over has been great helpful and always attentive to my questions and needs"
We responded:
"Lynnette, it is a joy working with you. Thank you for sharing your experience with our office. We hope to continue serving your insurance needs for many years!"